Privacy Policy
Last updated: 3 November 2026
Storm Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quote or use our cleaning services.
1. Who we are
Storm Cleaning provides professional cleaning services for homes, short-let properties and other premises in London and surrounding areas.
For questions about this Privacy Policy or how we use your personal information, please contact us at:
2. Information we collect
Depending on how you interact with us, we may collect:
• Your name
• Email address
• Telephone number
• Property address or postcode
• Information about your property, such as its size, number of bedrooms or bathrooms and condition
• The cleaning service you require
• Preferred dates, times or booking information
• Messages, enquiries and other information you choose to provide
• Information relating to quotes, bookings, payments and services provided
• Technical information generated when you use our website, such as device, browser, IP address and cookie information
Please only provide information that is relevant to your enquiry or booking.
3. How we collect your information
We may collect personal information when you:
• Complete a form on our website
• Request a quote
• Make or enquire about a booking
• Contact us by email, telephone or another communication method
• Become a customer or use our services
• Browse or interact with our website
Some technical information may also be collected automatically through cookies and similar technologies.
4. How we use your information
We may use your personal information to:
• Respond to enquiries and provide quotes
• Arrange, manage and provide cleaning services
• Communicate with you about bookings or services
• Process and maintain records of transactions and payments
• Manage customer service issues, cancellations or complaints
• Operate, maintain and improve our website and services
• Prevent fraud or misuse of our services
• Maintain appropriate business, financial and tax records
• Meet our legal and regulatory obligations
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
• It is necessary to take steps at your request before entering into a contract, such as preparing a quote
• It is necessary to perform a contract with you, such as providing a booked cleaning service
• We have a legitimate interest in operating and improving Storm Cleaning, responding to customers and protecting our business, provided those interests do not override your rights
• We need to comply with a legal obligation
• You have given consent where consent is required
Where we rely on consent, you may withdraw your consent at any time.
6. Sharing your information
We do not sell your personal information.
We may share personal information where reasonably necessary with trusted service providers that help us operate our business, such as website, email, booking, payment, accounting or IT service providers.
Where necessary to provide a booked service, relevant information may also be provided to cleaners or contractors working with Storm Cleaning. They should only receive information necessary to carry out the service.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
Our website is hosted using Squarespace, which may process certain information on our behalf in connection with operating the website and its forms.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, handling enquiries and meeting legal, accounting or reporting requirements.
Different types of information may therefore be retained for different periods. When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
8. Cookies and website data
Our website may use cookies and similar technologies to operate correctly, understand website usage and provide certain functionality.
Where required, non-essential cookies will only be used with your consent.
Further information about cookies used on our website is available in our Cookie Policy and through the cookie settings available on the website.
9. International data transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate safeguards or other lawful mechanisms required by UK data protection law.
10. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent
These rights are not absolute and may depend on the circumstances.
To exercise your rights or ask a question about your personal information, contact:
11. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
12. Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this page with the date it was last updated.