Storm Cleaning – Terms of Service
Last updated: 12 November 2026
Welcome to Storm Cleaning. By booking or using our cleaning services, you agree to the following Terms of Service. Please read them carefully before confirming a booking.
1. Our Services
Storm Cleaning provides professional cleaning services across London and surrounding areas, including:
Regular domestic cleaning
Airbnb and short-let cleaning
End of tenancy cleaning
Deep cleaning
All services are subject to availability and confirmation by Storm Cleaning.
2. Bookings and Quotations
Customers can request cleaning services through our website or by contacting us directly.
All bookings must be confirmed by Storm Cleaning before they are considered accepted.
Prices advertised on our website are starting prices and may vary depending on property size, condition, location and specific requirements.
Any additional work outside the agreed service may incur extra charges, subject to customer approval.
3. Pricing and Payment
Our advertised starting prices are:
Regular domestic cleaning: From £27 per hour, with a minimum booking of two hours.
Airbnb and short-let cleaning: From £35 per hour.
End of tenancy and deep cleaning: From £180, subject to a personalised quotation.
The final price will be confirmed before the booking is accepted.
Full payment is required before the scheduled cleaning appointment.
Payment instructions and the payment deadline will be provided when confirming the booking.
Storm Cleaning reserves the right to postpone or cancel an appointment if payment has not been received by the agreed deadline.
Any additional services or charges must be approved by the customer before they are applied.
4. Cancellations and Rescheduling
Customers are requested to provide at least 48 hours’ notice when cancelling or rescheduling a cleaning appointment.
Cancellations made 48 hours or more before the appointment: Customers will receive a full refund of any advance payment.
Cancellations made less than 48 hours before the appointment: Storm Cleaning may charge a reasonable cancellation fee to cover losses directly resulting from the cancellation, taking into account any costs saved or opportunities to re-book the appointment. Any remaining prepaid balance will be refunded.
Rescheduling: Requests are subject to availability. Any applicable charges will be explained before the change is confirmed.
Cancellations by Storm Cleaning: Customers will be offered an alternative appointment or a full refund for services not provided.
These conditions are subject to applicable UK consumer law, including statutory cancellation rights where relevant.
5. Property Access
Customers are responsible for ensuring cleaners can safely access the property at the agreed appointment time.
Customers should provide accurate access instructions and notify us of any relevant security arrangements.
If access cannot be obtained, the appointment may need to be cancelled or rescheduled. Any applicable charges will depend on the circumstances and the cancellation terms agreed at booking.
6. Customer Responsibilities
Customers agree to:
Provide accurate information about the property and cleaning requirements.
Ensure the property is reasonably safe for cleaning.
Inform Storm Cleaning of any hazards, damaged surfaces or special cleaning instructions.
Secure valuables and fragile items where reasonably practical.
Provide access to electricity and running water where required.
Storm Cleaning may decline or suspend work where conditions present a significant health or safety risk.
7. Cleaning Standards
Storm Cleaning aims to provide professional, reliable cleaning services.
If a customer is dissatisfied with the service, they should contact us as soon as reasonably possible, ideally within 24 hours, with details of the issue.
We will investigate concerns fairly and, where appropriate, offer a return visit, corrective cleaning, a partial refund or another suitable resolution.
This does not affect customers’ statutory rights.
8. Damage and Liability
Storm Cleaning takes reasonable care when providing cleaning services.
Customers should inform us promptly if they believe damage has occurred during a cleaning appointment.
We will investigate reported incidents and address any liability in accordance with applicable law.
Storm Cleaning does not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.
9. Health and Safety
Our cleaners must be able to work in a reasonably safe environment.
Storm Cleaning reserves the right to refuse or stop cleaning where there are serious hazards, unsafe conditions or inappropriate behaviour towards cleaners.
Any resulting charges or refunds will be assessed fairly in accordance with applicable law.
10. Changes to Services
Customers should notify Storm Cleaning of requested changes before their appointment whenever possible.
Additional tasks, significant changes in property condition or extended cleaning time may require a revised quotation.
No additional charge will be applied without the customer’s agreement.
11. Privacy and Personal Information
Storm Cleaning handles customer information in accordance with its Privacy Policy and applicable UK data protection legislation.
Information provided during enquiries and bookings will be used for legitimate business purposes, including communicating with customers and arranging services.
12. Complaints
Customers can raise questions, concerns or complaints by emailing:
We aim to respond promptly and resolve complaints fairly.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Nothing in these terms affects any mandatory legal protections available to consumers.
14. Changes to These Terms
Storm Cleaning may update these Terms of Service periodically.
The terms applicable to an accepted booking will not be changed retrospectively without the customer’s agreement.
Any updated terms will be published on our website.